Brose
Tier one automotive supplierEnterprise AI assistant
An internal generative AI assistant used by about 20,000 employees across 76 locations in 25 countries.
Select a box to see why it is there
Problem
Brose is a tier one automotive supplier with people spread across 76 locations in 25 countries. The answers they needed were already written down, in documents most of them could not find, in departments with different rules about who may read what.
Approach
One assistant, four departments behind it. Finance, HR, Controlling and Shopfloor each have their own material, and the assistant answers from the company documents rather than from open ended general knowledge. Employees can also act through it, so raising an incident, a security incident or a support ticket and checking its status happens in the same place as asking the question.
Architecture
Permissions are enforced at retrieval, not at the answer. Azure AD groups decide which documents can even enter the context for a given person, so the model is never holding material the reader is not cleared for.
Constraints and scale
About 50,000 messages a day, counting questions and answers together. An evaluation framework tests both answer quality and access correctness, and a failure on either one blocks the release.
At a glance
- Answers questions from company documents for Finance, HR, Controlling and Shopfloor.
- It acts as well as answers. Employees raise incidents, security incidents and support tickets through it, and check their status.
- Permissions are enforced at retrieval through Azure AD groups. An evaluation framework tests answer quality and access correctness, and gates every release.